Hello skin care lovers! We welcome any queries or feedbacks. However, we do not promote and cannot reply to any medical related questions.
We have an FAQ section which should answer most commonly asked questions.
We will try to respond to queries within 2-5 business days.
Our business operates from Perth,WA, Australia. Shipments may come locally or directly from South Korea. Contact us for special requests, and subscribe for the latest updates! (If preferred, we can also arrange a pickup in Perth.)

FAQ

Where do we ship to ? 

We ship to MALAYSIA, HK, SINGAPORE , AUSTRALIA & some other countries 

Where are the products coming from? 🇰🇷 ➡️ 🇦🇺 , 🇦🇺➡️🇦🇺

  • 🏢 Products are shipped from Seoul, South Korea / Limited items on hand 
  • 🕔 Processing time: Allow around 5-10 business days for handling at the warehouses
  • 📦 Standard shipping:
      • Usually free - unless below threshold
      • Takes 9–21 business days after dispatch to reach Australia
  • ✈️ Express shipping (via FedEx):
      • Handling time is still 5 business days
      • Delivery takes around 5 business days after dispatch
      • Total estimated time: ~10 business days

Note: Express shipping speeds up delivery after dispatch, but doesn’t shorten the handling time.

As soon as your order is shipped, we’ll send you an update along with a tracking number, so you can keep an eye on your parcel’s journey.

Please refer to our shipping policy for detailed information about shipping. It can be found at ✨Shipping Policy

Why is my order taking longer than expected?

Due to the nature of our business and international supplier network, some products may require additional processing time before dispatch.

Shipping carriers such as Australia Post generally operate Monday to Friday only, excluding public holidays.

Do you observe public holidays?

Yes. We observe both Australian and South Korean public holidays, which may affect order processing and shipping times.

Why did I receive multiple tracking numbers?

Some orders may be shipped separately from different warehouse locations. This means you may receive multiple tracking numbers and parcels for a single order.

Are these goodies too good to be true ? 

Guaranteed 100% Genuine Products.

Carefully sourced and researched. We choose our items and order directly from reputable wholesalers.

Opening Hours

Customer Support & Order Processing Hours

Monday – Friday
9:00 AM – 5:00 PM (AWST)

Closed on weekends and Australian & South Korean public holidays.

Please note:

  • Online orders can still be placed 24/7
  • Messages and enquiries received outside business hours will be responded to on the next business day
  • Shipping carriers generally process and move parcels on business days only